Suadeo provides solutions for all of your business issues

Discover how our customers use Suadeo on a daily basis.

The All-In-One Aspect

Issue: Service Level Management

Issue: Service Level Management

Position: IT

Tool: Suadeo Designer

Suadeo’s answer : The Suadeo connectors embedded in the Suadeo Designer solution enable user requests to be retrieved easily in real time using various ticketing tools (Service Now, Mantis, Jira, Remedy, etc.). Ticket tracking and resolution times are greatly improved.

The All-In-One Aspect

Issue: Cash flow monitoring

Position: Chief Financial Officer

Tool : Suadeo Designer

Suadeo’s answer : Cash monitoring, from the analytical approach to invoice and collection, is made accessible to users through a direct connection to accounting tools.
Closer monitoring enables automatic dunning and managing collections along the way.

The All-In-One Aspect

Increasing the efficiency of your CRM

Position: Sales Director

Tool : Suadeo ETL

Suadeo’s answer : A dashboard to monitor the time for handling customer requests was made using a native connection with the CRM tool to better anticipate workloads and improve operational efficiency.

The All-In-One Aspect

Issue: Optimizing operating margins

Position: Sales Manager

Tool: Suadeo Designer + Suadeo ETL

Suadeo’s answer : Cost reduction enables optimization of operational margins. Monitoring activity by population is a lever for users.
The fusion of heterogeneous data in dashboards enables non-IT users to monitor all the company’s performance indicators in real time.

The All-In-One Aspect

Issue : Management of a network of Customer Relations Centers

Position: Director of Customer Relations Centers

Tool : Suadeo Designer

Suadeo’s answer : call platform monitoring, service quality and customer satisfaction measurement are now available with Suadeo Designer.
The Key Performance Indicators for your contact center, calls received, calls processed, QS rate, ATT, AHT, level of satisfaction are automatically generated by the phone platform managers.

The All-In-One Aspect

Issue: Customer satisfaction follow-up

Position: Quality Director

Tool : Suadeo Designer

Suadeo’s answer : The retrieval of data from direct mail or from the internet to measure the service experience.
The history and analysis of the various customer satisfaction surveys conducted are studied to optimize customer service organization and efficiency.

THE ALL-IN-ONE ASPECT

Problématique : Suivi de la satisfaction client
Issue: Customer satisfaction follow-up

Position : Quality Director

Tool : Suadeo Designer

Suadeo’s answer : The retrieval of data from direct mail or from the internet to measure the service experience.
The history and analysis of the various customer satisfaction surveys conducted are studied to optimize customer service organization and efficiency.

The DataViz Aspect

The DataViz Aspect

Issue: Cartography

Position: Director of Development

Tool: Suadeo Designer

Suadeo’s answer: Coverage of approved opticians, dentists and hearing aid practitioners is a crucial challenge in managing healthcare networks.
With Suadeo Designer, it is possible to geolocate approved healthcare professionals and automatically calculate their distance from members.
Several choropleth maps are available in the basic version of Suadeo Designer. You can add or customize your own maps.

The Data Management Aspect

The Data Management Aspect

Issue: Data as a strategic challenge

Position: Data Manager

Tool: Suadeo Designer

Suadeo’s answer : Data quality and governance issues, as well as new GDPR regulations, means IT needs to work differently. Suadeo Designer makes it possible to overhaul data governance rules while implementing a new marketing plan.
The implementation of data collection and management rules ensures the quality of the data provided to the business units. By defining tags and alerts within a shared company catalog we can be fully GDPR compatible.

The Business Repository Aspect

The Business Repository Aspect

Issue: Monitoring the Suadeo Designer platform at an insurance company

Position: IT Systems Management, Data Protection Officer

Tool: Suadeo Designer

Suadeo answer : Who is consuming my data? And how? These are questions that have been debated in IT for a long time without an answer.
With Suadeo Designer monitoring we can view the full use of the platform in real time with just a click. Data exports and browsing in data reconstructions are identified for each user.

The Business Repository Aspect

Issue: The business repository

Position: All

Tool: Suadeo Designer

Suadeo answer : How can we ensure the indicator is accurate? How can we avoid duplicate data sources?
The Suadeo Designer catalog answers these questions perfectly.
The data controller references and catalogs the data in a business repository. The user can use it if they are authorized to do so or request access.
The Suadeo Designer catalog allows you to search in any data source regardless of its format as long as the DPO provides it to you.
The Security and Technical Performance Aspect

The security and Technical Performance Aspect

The security and Performance Aspect

Issue: Implementing GDPR in a health network.

Job : Data Protection Officer, CNIL correspondent

Tool: Suadeo Designer

Suadeo’s answer : GDPR regulations require implementation of data management and data security rules. Implementing GDPR in healthcare networks requires us to manage traceability, anonymization and data security. With Suadeo Designer, tag definition allows the DPO to track data consumption. Alerts on the subjects of user data let the data controller know when a user does a bulk export of data.

The security and Performance Aspect

Issue: Handling large volumes

Position: Director of Strategy

Tool: Suadeo ETL

Suadeo’s answer : Suadeo ETL allows everyone to retrieve a large amount of data from heterogeneous sources. In this case, we are measuring the development of organic agriculture in France using management tools for everyone involved: producers, processors, and certification bodies.

The security and Performance Aspect

Issue: The Suadeo connection, the IT department’s data product

Position: IT Department

Tool: Suadeo Designer

Suadeo’s answer : The problem with self BI is often how difficult it is for business units to access the company data. One of the solutions offered by Suadeo Designer allows the IT department to create the connections that will be used by business units for the user data and reconstructions.
All security access remains under the IT department’s control. The IT department has, among others, the ability to limit the tables in the schema, define tags, decide whether or not certain fields are visible, in order to improve the service it offers to users.

The security and Performance Aspect

Issue: Dependency management

Position: IT Department

Tool: Suadeo Designer

Suadeo’s answer : In Suadeo Designer, the traceability of connections and user data offers data managers a new way to enhance and secure data.
It is possible to know if data was used and by whom.

 The security and Performance Aspect

Issue: Monitoring supply chains

Position: IT

Tool: Suadeo Designer

Suadeo answer : Suadeo makes it easy to track your supply chain streams automatically:

– Includes loading dates and days
– Status of the last load chain executed
– Data integrated into the BI system
– Loading times
– Add functional checks on input data
– …

The Business Aspect

The Business Aspect

Issue: Suadeo user data as supplier of business data in a retail bank

Position: IT Department

Tool: Suadeo Designer

Suadeo’s answer : User data allows us to provide business units with complete data source sets. As business rule definitions, authorizations, and semantics are composed of data, this tool gives business units more control and independence.
Having IT build user data allows them to define data catalog sets translated for business units.
Their data is available in the catalog or displayed by APIs to other applications and encrypted on the fly.

The Business Aspect

Issue: control indicators for personal insurance

Position: IT Department

Tool: Suadeo Designer

Suadeo’s answer : Suadeo provides a complete solution for many leading French Insurance companies, allowing them to optimize the daily work of thousands of Insurers, processing data from more than 50% of the French population

The Business Aspect

Issue: Real estate management—where the dashboard becomes a management tool

Position: Director of Operations

Tool : Suadeo Designer

Suadeo’s answer : Monitoring national real estate with modification of source data and sending reminders and reports from the dashboard.
The Suadeo tool publishes and sends rent receipts.Lastly, automatic calculations of rental yields as well as assessing the value of real estate portfolios are made and configured autonomously.

The Business Aspect

Issue: Fraud Management

Business Unit: Fraud Detection Department

Tool : Suadeo Intégration

Suadeo’s answer : Fraud detection is a foundation of network management. Significant savings in the health expenses of Mutuals and other Insurance companies. Using Suadeo Integration, deterministic rules applied to optical and dental care make it easy to identify fraudulent care.
The addition of non-deterministic rules using e-learning on care data makes it possible to identify all atypical consumption and target controls.

The Business Aspect

Issue: Making HR Management more flexible

Position: HRD

Tool : Suadeo Designer

Suadeo’s answer : Suadeo Designer solution allows HR teams to use HR data such as payroll, absences, and training anonymously and securely.
Detailed data such as payroll tracking, absences, and bonuses are available on all employee tools (smartphone, tablet, and computer) from a secure web portal.

Data from over 50% of the French population is now analyzed by our customers on Suadeo

Case file: Zoom in on our references in the Insurance field

Software-based decision making for personal insurance

Making decisions at an insurance company requires an understanding of its activities and business units. This is why our organization has always been centered on sharing the thoughts and developments made during projects with our clients.
That is why we can now offer a rich, integrated software platform to ensure guidance for business issues—whether they are strategic, managerial, or operational, and regardless of whether they involve the technical, sales, or management departments or any other support role.

As a true decision-making solution, it enables you to monitor, control and anticipate the company’s business, from its macro objectives to the most detailed operational actions.
Our software solution is the concrete realization of the requests expressed by the hundred-plus customers who have already adopted it. Its standard construction therefore includes an important set of business analyses.
Our software solution is the concrete realization of the requests expressed by the hundred-plus customers who have already adopted it. Its standard construction therefore includes an important set of business analyses.

In addition to the guarantee of having a reliable platform that has been in operation for years, our future customers will have the advantage of a tool that already meets the majority of their needs. Inevitably reducing the cost of their project as well as its implementation time.
This saves time and budget for business intelligence to address critical strategic issues and prepare for rapidly changing regulatory constraints.

A standard and a connector
to market management tools

– An insurance database that enables a close analysis of an insurer’s business with reliable, historical, and fully traceable data.
– Business modules for control, monitoring and analysis (exploration, targeting, quality control, pricing, projections, business plans, customer reporting).
– A web portal that includes all the guidance analyses for major activities (Front and Back office, health, pensions, lending, retirement).
– The Business Insurance Software Package using the Suadeo Designer® software platform and in partnership with more than a hundred customers. Suadeo has developed a Business Intelligence software package for the Life and Health Insurance world.

SUADEO Connect® contains a description of the SUADEO input interfaces required to feed the SUADEO data model as well as data manipulation functions that can be used to configure the integration.

  •  SUADEO Alim® is used to administer the platforms ETL functions. SUADEO Alim® ensures the usability, processing, loading and data traceability for the SUADEO platform.
  • The SUADEO Bdd® control database contains detailed and consolidated data as well as their load processing.
  • The control database feeds the analyses returned in the SUADEO Plateforme® portal.
  • The SUADEO Portal® restores the analyses supported by the control data repositories.
  • The SUADEO Designer® tool allows you to build queries on-the-fly and in real time (with its SUADEO Query® module), reports (with its SUADEO Report® module) or cockpits (with its SUADEO Dashboard® module).
  • SUADEO Developer® loads the repository for the company’s decision-making system. It enables administration of all data and analyses in a simple and user-friendly way.

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